Returns, Refunds & Cancellation Policy
This policy explains how returns, refunds, exchanges, cancellations, delivery issues, and related matters are handled by Rejuvena.
1. 30-Day Return Policy
We offer a 30-day return window, starting from the date of delivery.
If the product you ordered is not what you expected, you may request a return, subject to approval and compliance with the conditions below.
To initiate a return, contact:
support@rejuvena.health
2. Eligibility for Returns & Refunds
To qualify for a return or refund:
- The product must be unused, unopened, and in original resalable condition
- The product must be returned in its original packaging, including all accessories, manuals, and inserts
- Returns must be approved in advance by Rejuvena
For hygiene and safety reasons, opened or used products are not eligible for return or refund.
Returns must be sent only to the authorized return address provided by our support team.
Items sent to incorrect or unauthorized addresses will not be eligible for a refund.
Troubleshooting Requirement
If a customer reports that the product is not functioning correctly, our support team may first provide troubleshooting instructions to help resolve the issue.
Many product issues can be caused by incorrect setup, improper usage rather than a product defect.
If the troubleshooting steps do not resolve the issue, the customer may be asked to provide photo or video evidence showing the problem so our technical team can properly assess the situation.
This process helps us identify genuine defects and avoid unnecessary shipping, reducing environmental impact and product waste.
Disclaimer: Individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. No specific results are guaranteed. Personal dissatisfaction with the effectiveness of a product does not indicate that the item is defective or not as described.
3. Return Deadline
All returns must be shipped (postmarked) within 30 days of delivery.
Returns sent after this period will not be accepted.
4. Return Costs & Restocking Fee
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable under all circumstances
For approved non-defective returns, a restocking fee of up to 10% may apply.
5. Return Process (Required)
- Contact support@rejuvena.health to request return authorization
- Follow the instructions provided by our support team
- Ship the item to the authorized return address
- Provide tracking confirmation
Refunds are issued only after the item is received and inspected.
6. Non-Refundable Situations
Refunds will not be issued for:
- opened or used products
- items returned without authorization
- items sent to incorrect addresses
- items returned after 30 days
- refused or unclaimed shipments
- promotional or gifted items
- items missing original packaging or components
7. Exchanges & Replacements
We offer free replacements only if the product is:
- defective
- damaged during shipping
- incorrect item sent
Rejuvena may require photo or video evidence before approving a replacement.
If a replacement is unavailable, a refund may be issued.
Important:
Any replacement item sent is not eligible for return or refund.
8. Troubleshooting Requirement
If a product is reported as not functioning correctly, our support team may first provide troubleshooting guidance.
Issues may result from:
- incorrect setup
- incompatible power adapters
- improper usage
Customers may be required to provide photo or video evidence for verification.
9. Product Condition & Customer Responsibility
By placing an order, the customer confirms that they have:
- read and understood the product description
- reviewed usage instructions
- ensured compatibility (including power requirements)
Products damaged due to improper use, incorrect charging, or failure to follow instructions are not eligible for refund.
10. Delivery & Shipping Policy
Orders may require 1–3 business days processing time before shipment.
Delivery times are estimates only and may vary due to logistics, customs, or carrier delays beyond our control.
If tracking shows the order as Delivered, it is considered successfully delivered.
Proof of delivery provided by the carrier is valid evidence in case of disputes.
11. Lost or Stolen Packages
If tracking confirms delivery, Rejuvena is not responsible for lost or stolen packages.
Customers should contact the carrier directly.
If the carrier confirms a delivery error not caused by the customer, we may offer a one-time replacement as a courtesy.
12. Incorrect Address
Customers are responsible for providing accurate shipping information.
If delivery fails due to incorrect address:
- Rejuvena is not responsible
- reshipment requires payment of additional shipping costs
Order modifications (including address changes) may not be possible after processing begins.
13. Cancellations
Orders are processed immediately.
Cancellation requests must be submitted within 20 minutes of placing the order:
support@rejuvena.health
Orders already processed or shipped cannot be canceled.
14. Split Shipments
Orders may be shipped in multiple packages to improve delivery speed.
15. Results Disclaimer
Individual results may vary.
We do not guarantee specific outcomes such as wrinkle reduction, acne removal, or visible skin transformation.
16. Medical Disclaimer
Rejuvena products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
17. Chargeback & Dispute Policy
Customers must contact support@rejuvena.health before initiating a dispute or chargeback.
Filing a chargeback without prior contact may be considered abuse of the dispute process.
Rejuvena reserves the right to present all relevant evidence, including:
- order confirmation
- tracking information
- proof of delivery
- communication history
18. Return Shipping Responsibility
Customers are responsible for ensuring that returned items are delivered to our warehouse.
We are not responsible for lost or damaged return shipments.
19. Contact
For any questions: support@rejuvena.health